If we do not have the item, part or product you are looking for we will do whatever we can to substitute or track it down with one of the suppliers we work with.
If one of our local suppliers has the item in stock we can get it to you within the next business day (suppliers are closed weekends and holidays). If we can not find the item in stock, will let you know what the ETA is on an order or communicate what is expected before you commit.
All special orders are non-refundable, and must be paid in-full ahead of Unlimited Pools getting the item up from the supplier. We will issue you an invoice which can be paid for through our secure online invoicing for your convenience.
Stocked item returns will be taken back ONLY in unused/resalable condition at a 35% restocking fee.
Examples are as follows, but are not limited to:
Specific Chemical Requests not carried in store
Winter Safety Covers